phuppw™ / A considered return
Return & refund policy.
If a style is not right for you, contact us first so we can guide you through the return request.
Request within 30 days
Eligible products may be requested for return within 30 calendar days after confirmed delivery. Please contact customer support before sending an item back. Return requests are reviewed against the condition and details of the item.
Keep the garment in its original condition
Unless the item is damaged, defective, incorrect, or materially different from its description, returned clothing should be unworn, unwashed, undamaged, with original tags attached and packaging included where applicable. Items showing wear, washing, alteration, stains, odors, or missing tags may not qualify for a preference-based return, subject to applicable consumer rights.
Please use the product size guide before ordering. If you need help, contact us with the garment name and measurements before purchase.
Contact us before mailing
Email service@phuppw.com with your order number, the item you wish to return, and the reason. For a damaged, defective, incorrect, incomplete, or materially misdescribed item, include clear photos or video where relevant.
Shipping costs for returns
For preference-based returns, such as a change of mind or fit, the customer is generally responsible for return shipping costs. If the issue resulted from a damaged, defective, incorrect, incomplete, or materially misdescribed item, we will review it and provide an appropriate solution without requiring you to bear additional costs caused by our error.
After your return is received
Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may need additional time to post the refund. Shipping charges are handled as required by applicable law and the circumstances of the return.
Need to cancel or ask a question?
Contact us promptly to request an order cancellation before fulfillment begins. A cancellation cannot be guaranteed once fulfillment has started. If an item arrives damaged or incorrect, contact us with your order number and supporting photos so we can review an appropriate replacement, refund, or return solution.
Email: service@phuppw.com
Phone: +86 15794909814
Business Information
phuppw™ is owned and operated by Hefei Meiyishu Biotechnology Co., Ltd.